BILLING

I AM AN XFINITY CUSTOMER, AND I DO RECIEVE PAPER STATEMENTS. Thank you, AND I HOPE TO CONTINUE AND SHOULD BE ENTITLED TO RECIEVING THEM.  The  COST OF SERVICE  should support this for anyone wanting them.  I have a friend who has Comcast, she has no children and is in her early 80's. She is suffering with early onset dementia.

She has been getting her service turned off numerous times, due to her not paying her bill.  Her sister in her mid 80's contacted me, saying her son found out Donna does not get statements.  I called once from her home, and talked to someone about this, obviously  it never happed.  This is her lifeline to the world.  Her sister said they are sending them to her email address.  She has no computer, she has a landline, no cell phone. So understandably she is not getting her bills.

In 20 years or so, all us older people will be gone, and the upcoming population, are savvy and can do all this stuff. But please look on this aging population, and show some compassion and empathy.

I say often. " They meaning most the population will be glad when we are gone, and they won't have to tolerate our not being able to grasp things like the younger population . "

I hope this will reach some compassionate ears. And the upper management team.  We need to help these individuals, and I guarantee those going through this type of thing, would be so grateful to your business for listening. Make it part of your model, to not overlook a population who worked hard, are honest people. But are truly suffering as a result of your company overlooking their needs.