user_bxxv80Hello there, and thanks for reaching out to me on the Xfinity Community Forums. I'm really sorry to hear you've been impacted by a fraudulent account. That sounds incredibly stressful, and I want to help in any way I can.
Since this involves a payment to a fraudulent account, my first recommendation is to contact your bank immediately if you haven't already. They'll be able to help you stop the payment and potentially recover your funds. This is usually the quickest way to address fraudulent transactions. I'd be happy to review your Xfinity account with you to see if there's anything on our end that I can assist with. To do that, please send me a direct message with your full name and service address.
I'm here to help and want to make sure we get this sorted out for you.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
XfinityChristy
Official Employee
•
2.1K Messages
2 days ago
Since this involves a payment to a fraudulent account, my first recommendation is to contact your bank immediately if you haven't already. They'll be able to help you stop the payment and potentially recover your funds. This is usually the quickest way to address fraudulent transactions. I'd be happy to review your Xfinity account with you to see if there's anything on our end that I can assist with. To do that, please send me a direct message with your full name and service address.
I'm here to help and want to make sure we get this sorted out for you.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0