Visitor
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1 Message
Billing
I need to pay my bill, but have never been able to via the app or online. I've explained this to customer service on so many occasions. I've just been paying via the automated phone system every month. However, as of last month this option is no longer available. It took me almost an hour to speak to someone and finally pay my bill after they realized that something was wrong with my app. Here we are this month, same issue, only now the automated system says that I can't speak to a representative until I pay my bill. I can't pay my bill! Not on the phone! Not via the app! Not online! Now I have to wait 3 hours to physically go into a store and hope they can help me. This is so insane. Why is it impossible to speak to anyone?
XfinityThomasB
Official Employee
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2K Messages
2 days ago
We are happy to help check the status of the user profile from our end user_m8gskd. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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