Visitor
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2 Messages
billing
4th call to a "live agent" and they keep promising the issue will be resolved now I'm getting calls from collection to get these fees for an account that is not even mine. How do I get the issue resolved??
Visitor
•
2 Messages
4th call to a "live agent" and they keep promising the issue will be resolved now I'm getting calls from collection to get these fees for an account that is not even mine. How do I get the issue resolved??
EG
Expert
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111.5K Messages
21 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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2.6K Messages
21 days ago
Hello, @user_44y0uv I can take a look at your account and determine why you are getting collection calls or submit a dispute ticket. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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