Hello @user_vbjemt, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. You're welcome to call our phone support at 1 (800) 934-6489 or 1-800-266-2278 or Text "Help" to 266-278. Otherwise, we are happy to assist you on this platform! If you would like our help please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
Hello XfinityChelseaB! Thank you so much for replying to my question. I was eventually able to get help through texting 266-278 by being connected to a live agent after a certain point. I appreciate you sending me the phone numbers!
You're very welcome. Please let us know if you have any other questions or need assistance. Have a great rest of your day!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityChelseaB
Official Employee
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1.8K Messages
1 day ago
Hello @user_vbjemt, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. You're welcome to call our phone support at 1 (800) 934-6489 or 1-800-266-2278 or Text "Help" to 266-278. Otherwise, we are happy to assist you on this platform! If you would like our help please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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