Visitor
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4 Messages
Billing
This is the fourth time I've had to rewrite this every time I try to go post it it says there was a problem and it makes one of those little triangle symbols and it refreshes and it makes me type it all over again. You guys said that you declined my payment that my bank declined the payment for my Xfinity mobile phone my now mobile. I have money in my account I use that same account to pay my regular Xfinity Service this month. They said you guys never even tried to run a bill through for my phone bill that it never even ran through or you never attempted to charge my card. I'm having trouble paying my bill I can never talk to anybody you don't even have customer service for Xfinity now mobile and it sucks I need help you guys won't escalate the situation I can't get help at all. I've had Uber drivers not show up because they lost an internet connection with me this is ridiculous you guys never even explain that to me when you got me to switch from Xfinity mobile to now mobile you never told me it would be a third party vendor and I wouldn't be able to take advantage of Wi-Fi hotspots that were available to me on your old phone service. My internet cuts out all the time and is not online a lot of the time when I'm not home it even doesn't when I'm at home.
user_1tqwfm
Visitor
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4 Messages
1 month ago
You guys just gave me a free phone and never explained anything never explained I'd be going through a third party vendor that it was going to be prepaid and then I couldn't pay it except for like automated payments they didn't explain any of that to me in the store. I walked out after just a few minutes with just a phone and no understanding I had an old pair of glasses on because my other ones had broken so I couldn't even read the tiny little screen that he had me sign and I told him that. It ever since I've complained to the FCC and the Attorney General about the issues I've been having I feel like you guys have been throttling me cuz even my cable cuts out all the time now it like freezes up on the TV screen all the time.
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user_1tqwfm
Visitor
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4 Messages
1 month ago
Yeah you guys had me switch to a plan with horrible service coverage and no customer service. You take the payments out of my bank a different day every month. And several days after you are supposed to. You give us harassment and constant emails if we don't pay on time where you do not even bill on time. I will never recommend Xfinity to another person ever again.
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