Billing

My name is [EDITED - Removed Personal Information]. I recently switched my new service to a new address and was charged a 100 dollar technician fee. But I unable to see up the internet at my new address due to a cord being cut outside of my house, which happened before I moved in. When the technician did come he had to replace it.

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Latoque

Expert

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29.7K Messages

3 days ago

Moved from Email forum

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XfinityRaf

Official Employee

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946 Messages

Good afternoon @user_yoc4wv, and thanks for taking the time to post about your installation fee. If you could send our team a direct message with your full name and full address, we can look into what options we have available to assist.

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 days ago

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XfinityWilliam

Official Employee

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1.3K Messages

3 days ago

user_yoc4wv Hey there. Can you tell us a little more about your concern?

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Billing

user_yoc4wv

Billing

Latoque

XfinityRaf

XfinityWilliam

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