Visitor
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1 Message
Billing
I have xfinity essential and my bill isn’t high I think I keep getting charged for whom ever was here before me now WiFi isn’t working
Visitor
•
1 Message
I have xfinity essential and my bill isn’t high I think I keep getting charged for whom ever was here before me now WiFi isn’t working
XfinityThomasA
Official Employee
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2.4K Messages
1 day ago
Thank you for reaching out to us here for help, user_cdbu5e. You have reached the right place. Let's work together to iron out your account concerns and also troubleshoot your Xfinity internet, so you can enjoy your Wi-Fi. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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