Visitor
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1 Message
Billing
I need to talk to a manager sent as possible about an ongoing issue that has two tickets open for the past two months. No one is able to resolve my billing and they disconnected my cable today. I need to speak to a supervisor I have spoken to more than five representatives on this issue.
XfinityJohnG
Official Employee
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1.7K Messages
1 day ago
Thank you for reaching out here @user_tzog5b. I will be happy to look into any billing issue and escalate that from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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