1 Message
billing
When I signed up mobile service I was told there was BOGO special going on. Pay for 1 line get second line free for 1 year. I have cable, internet, and phone. Also, was to receive $1000 trade in for my old phone which I never received. Was also to receive $500 gift card for switching from Verizon. After 3 billing cycles, have had to call every month to get a credit for the second line, which should be free. Now customer service tells me that trade in credit is only $700 but still never received. And still nothing on the gift card. Changing cell service to Comcast was a big mistake on my part.
XfinityRaf
Official Employee
•
1.1K Messages
3 months ago
Good afternoon @Axelspaz155. If you could send our team a direct message with your full name and full address, we can further investigate these concerns.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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