user_dz06nh Hello and thank you for reaching out via our Xfinity Community Forums. I completely understand how frustrating it is to feel like you're being denied an extension and not getting the assistance you you are looking for. That feeling of hitting a wall is the worst, and I'm truly sorry you're experiencing that. I want to shed some light on how Payment Arrangements work, as it might help clarify things. We've designed the process to be as straightforward and secure as possible, which is why we recommend using the My Account app. It's usually the quickest way to get an arrangement set up, and you can find all the steps laid out in the "View or Pay Your Bill with the My Account App" section.
If the app isn't an option for you, our automated phone system (IVR) is another great way to set up a Payment Arrangement. Just give us a call, and the system will walk you through it. 1-800-Xfinity I know it might seem strange, we aren't able to set up Payment Arrangements directly here on social media. This is actually to ensure that your information is handled securely and efficiently through our automated systems. It also helps keep the process consistent for everyone. I truly wish I could directly set up the arrangement for you. I know this doesn't solve your immediate issue, but I wanted to make sure you understood why the process is the way it is. If you're encountering specific issues while using the app or IVR, please let me know, and I'll do my best to guide you through them. I want to help you find a solution.
The problem is, I am blocked from making payments online. Therefore I am blocked for arranging a payment arrangement online. I have been blocked for several months now, but I have always been able to make an arrangement and I’ve always paid on time even though I’ve blocked from making online payments.
user_dz06nh Let me take a look at the account, and see if I can fix the issue with the block.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityChristy
Official Employee
•
2.1K Messages
3 months ago
If the app isn't an option for you, our automated phone system (IVR) is another great way to set up a Payment Arrangement. Just give us a call, and the system will walk you through it. 1-800-Xfinity I know it might seem strange, we aren't able to set up Payment Arrangements directly here on social media. This is actually to ensure that your information is handled securely and efficiently through our automated systems. It also helps keep the process consistent for everyone. I truly wish I could directly set up the arrangement for you. I know this doesn't solve your immediate issue, but I wanted to make sure you understood why the process is the way it is. If you're encountering specific issues while using the app or IVR, please let me know, and I'll do my best to guide you through them. I want to help you find a solution.
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user_dz06nh
3 Messages
3 months ago
The problem is, I am blocked from making payments online. Therefore I am blocked for arranging a payment arrangement online. I have been blocked for several months now, but I have always been able to make an arrangement and I’ve always paid on time even though I’ve blocked from making online payments.
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