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Thursday, February 13th, 2025 2:07 PM

Billing

I am highly upset that there is no option. Is to even speak to someone over the phone. The Xfinity Assistant is no help at all. How can I talk to a live person?

Official Employee

 • 

2.1K Messages

4 months ago

@user_0r11px

 

Thanks for reaching out to us on our forums platform, we offer many ways to speak to a live agent https://www.xfinity.com/support/contact-us whether it's through our many social media platforms or through our 800 number.

 

This link https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill has  great information on how you can review your detailed billing statements for the past 12 months to see what changes have occurred.

 

This link  https://www.xfinity.com/lp/ppc/upgrade-xfinity-internet-service is also a great resource to look for new promotions. do upgrades or make changes to your services.

 

Go ahead and send me a direct message and I'll be able to assist you with any of your billing concerns or any other concerns you have with your services.

 

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your Message in the text area near the bottom of the window

Press Enter to send it

 

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