2 Messages
Billing
Sales rep quoted me a monthly bill, but once I receive the actual bill, it is way more than the sales rep quoted me for . I was on the phone for more than an hour, but no one could get this resolved. I spoke to at least four associates and was trying to talk to the supervisor, but they couldn’t transfer me. I should have never moved to xfinity. Please do not move to xfinity.
XfinityEricB
Official Employee
•
1.9K Messages
28 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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