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user_4dvmub
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Friday, November 29th, 2024 8:43 PM

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Billing

So i signed up For Xfinity a few weeks ago. Never activated my service as there was a hold up moving into my apartment and still wont officially be in until sometime  the beginning of December . But i received a bill for the month and im not sure why because my service Was never active until now? But im being charged still? Why do i have to pay for service i never used?

Question

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Updated 

7 months ago

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XfinityRaf

Official Employee

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1.1K Messages

7 months ago

Good afternoon @user_4dvmub. If you head over to https://www.xfinity.com/support/articles/what-to-expect-with-first-bill, it will break down first bill expectations. We bill one month in advance (listed under Summarizing your first bill) which is why you received a bill. Please let us know if you have any questions. 

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user_4dvmub

2 Messages

Okay i understand that. but it says for services from November 09 to December 8th? . I get the advanced bill but im not using my service now if that makes sense. My service was never active?

7 months ago

0

XfinityRaf

Official Employee

 • 

1.1K Messages

That date range is your billing cycle. If you look on the page I sent over, under the Prorated charges section, you'll see that you will only be charged from the activation date until the end of the billing cycle. 

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7 months ago

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