Good evening @user_0gpubj, and happy Thursday, we hope you are having a fantastic Thursday so far. We appreciate you reaching out to our dedicated Communities team and assure you that you've reached the right team to help with any bill questions or concerns you may have. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
XfinityAlyssaA
Official Employee
•
1.7K Messages
3 days ago
Good evening @user_0gpubj, and happy Thursday, we hope you are having a fantastic Thursday so far. We appreciate you reaching out to our dedicated Communities team and assure you that you've reached the right team to help with any bill questions or concerns you may have. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
We look forward to working with you further.
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