Billing

Been trying to lower my bill for months. Asked to get to the retention department as well. Had a long on line chat yesterday only to try to be upsold?? Clearly said NO! Was promised a call back even has some bogus confirmation number. Phone call never came but received 3 emails in Spanish…sorry Xfinity I don’t understand speak or understand Spanish. How about you guys get it together and move your customer service back to the STATES!

Responses

XfinityChristy

Official Employee

•

2K Messages

9 months ago

user_xqlwur Hello and thank you for reaching out via our Xfinity Community Forums today. I’m really sorry to hear about your experience trying to lower your bill and the frustration you’ve faced when calling our customer service team. It’s completely understandable to be upset when your concerns aren’t addressed properly, and receiving emails in a language you don’t speak is definitely not okay. We want to make sure you’re supported in the best way possible.

We truly value your loyalty and want to make things right. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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Billing

user_xqlwur

Billing

XfinityChristy

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