Billing

Been trying to lower my bill for months. Asked to get to the retention department as well. Had a long on line chat yesterday only to try to be upsold??  Clearly said NO! Was promised a call back even has some bogus confirmation number. Phone call never came but received 3 emails in Spanish…sorry Xfinity I don’t understand speak or understand Spanish. How about you guys get it together and move your customer service back to the STATES!