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Friday, June 14th, 2024 10:28 AM

Billing

I was charged full price after talking to an agent and we agreed on a new package and I was overcharged.

Official Employee

 • 

3.9K Messages

30 days ago

Hello, user_evitq0! Thanks for reaching out to us on the forums! I apologize to hear about the experience you had with trying to get your package changed and being charged a different price. We can certainly have a look into this and see what's going on! Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?

 

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