2 Messages
Billing
In November 2023, I began a 400 Mbps plan for the Xfinity Home Internet ($50/mo after promo and autopay discounts). For the first two weeks, three tech agents had to visit to set it up and get the internet actually to start working.
Due to the trouble and likely fear of me canceling, a customer care agent on the chat offered to bump me up to the 1000 Mbps plan for free (I am someone who confirms at least three times that I will not be paying any more than I already am). I was told each time that yes, it's a free upgrade. I was pleasantly surprised and wondered why people hate Xfinity customer care.
But there you go - sure enough, the bill increased to $65 from December 2023. I contacted them and they assured me that they had updated the mistake and it wouldn't happen again.
January 2024 - $65
February 2024 - $65
I reached out in March, and they failed to even acknowledge that I ever had a 400 Mbps plan. I literally have an email confirmation showing it.
They refuse to give me credit, they refuse to understand that the agent gave me a FREE upgrade.
Anyway, I see how they choose to make money rather than develop good customer relationships. Will be leaving Xfinity as soon as I can. Meanwhile, I have logged a complaint with CPUC for unfair billing practices.
XfinityBillie
Official Employee
•
3.6K Messages
1 year ago
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