3 Messages
Billing
Cancelled my account. Then autopay tried to remove money from my account. Tried calling but since my account is closed it says my phone number is incorrect. Tried using texting and got told they can't help. So now what? Lucky for me I had told the card company not to except charges from Xfinity after January 26th.
EG
Expert
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111.1K Messages
1 year ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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2K Messages
1 year ago
Hello, @user_p6zox7. I appreciate you brining your billing concern to our attention via Forums. I'd be more than happy to review your account to see what we can do to help prevent any further charges on the card on file.
In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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user_p6zox7
3 Messages
1 year ago
When it was all said and done I spent three hours talking with tech support Raul and others. Apparently I owe $1.94 because I canceled 24 hours after my billing period ended. However Xfinity still tried to charge me the full $60. When this was finally discovered I asked to be charged the $1.94 to which I was told that they can't do that because their tech support and not billing. I was then told to just go on to the online billing options and pay it. However there's no way to pay $1.94 all of the options want me to pay $60. Then again yesterday they apparently try it again because I received another email from Xfinity saying that the $60 payment didn't go through. I know they keep trying to take the full 60 because if they had tried to take the$1.94 it would have processed. So I canceled on January 27th since then auto pay has tried to take $60 out of my account twice when I only owe $1.94 and after speaking with an associate multiple actually for over 3 hours I am no closer to closing out this account than I was when I started other than I now know I only owe $1.94. so how can I close this account? I asked this to the associate on the text messaging when they told me they couldn't do billing. I was told to use the online billing options. I immediately attempted to pay the bill and the automated system told me I could only pay $60 so I ask the associate that I was speaking with what should I do now because it's not working and never got a response after that. So can someone tell me how I can pay $1.94???? By the way I was able to log into my account go to the pay another amount section and enter in the $1.94 that I owe and it tells me it cannot process for that amount just in case you thought I didn't actually understand that I could edit the amount that I tried to enter to pay. It just won't let me pay anything other than $60
(edited)
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