Hello, @user_t566ly! Thank you for posting your billing questions. I'd love to help however I can! To clarify, was your card or bank account charged for Xfinity services while in a suspension due to non-payment? Or are you asking about receiving a bill when the account has been suspended? When services are temporarily disconnected due to non-payment, the balance on the account is still owed, but you shouldn't be charged unless you're enrolled in Automatic Payments or have a previously scheduled payment. Please let me know if this helps!
XfinitySara
Official Employee
•
1.7K Messages
1 year ago
Hello, @user_t566ly! Thank you for posting your billing questions. I'd love to help however I can! To clarify, was your card or bank account charged for Xfinity services while in a suspension due to non-payment? Or are you asking about receiving a bill when the account has been suspended? When services are temporarily disconnected due to non-payment, the balance on the account is still owed, but you shouldn't be charged unless you're enrolled in Automatic Payments or have a previously scheduled payment. Please let me know if this helps!
0
0