1 Message
billing
I had an unfortunate experience with Xfinity where I was charged $160 for service and installation, despite not having received any service. Two inexperienced technicians were sent to my house, but they were unable to install the service. The entire process has been frustrating, lasting over a month with multiple cancellations.
To make matters worse, Xfinity charged my account $160 even though I have yet to receive any service. It's baffling that they would charge me for a service they haven't provided and are aware of.
I reached out to them on 12-19-23, and they opened a case for a refund (Case Number ECM0005332355). However, to my surprise, the case was closed about 15 minutes later without any explanation. Now, I'm left to figure out why it was closed and continue wasting my time with them.
Need a resolution on this matter please
XfinityLinda
Official Employee
•
2K Messages
2 years ago
Thank you for meeting us here in our community, @user_lzlg1w. We are sorry to hear about your experience, and would welcome the opportunity to turn this around for you. If we may, please send us a Direct Message with your name and complete address. We look forward to your DM.
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