Billing

Thank you so much for your post for help with your bill being received after your due date. In most areas, bills are sent out 25 days before your due date, we do bill in advance for most services. So you are already using the services on that bill when it arrives. Bills are also always available online in your Xfinity account if for any reason your paper bill is delayed. If you are receiving a bill with a due date that has already past I would check with your local post office to see what the delay is with the delivery. You can also change your due date if your current due date is not working for you. You can check out this page here: https://www.xfinity.com/support/articles/due-date-change I would be more than happy to help review your payment and bill cycle information with you to help ensure your payment date works for you. If you do want help reviewing your payment date and cycle information send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message