Visitor
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1 Message
Billing
Been trying to make a payment for two hours now.
Payment was declined twice.
The bank has no record of any process or transaction.
I need an agent to call me, in order to get this done.
This has been going on for 4 months now.
It is becoming a hardship.
Please get me to someone, that can get this resolved.
Thank you, for any assistance in this matter that you may be be
XfinityGabriel
Official Employee
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2.7K Messages
2 years ago
Hi, @user_91e58b! Thanks for taking the time out of your day to contact XFINITY over our forums page for help with making a payment. This is definitely not the experience that we like to hear about. I will certainly do everything within my power to assist. We appreciate you so much for the time you have spent on this. How have you been trying to make that payment? Have you tried making that payment via our automated system or is the payment getting declined when trying to process a payment online?
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EG
Expert
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113.7K Messages
2 years ago
Moved here to Billing.
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