The concern is not "Xfinity App" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Greetings, @user_7193b4! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your bill. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
My parents are elderly and their bill went up. I am on their account to try and do business for them. I contacted Xfinity via phone, spent over an hour getting no place as the questions and answers are all surface and those chat people really cannot help you but the company does this to discourage you from actually talking to anyone that can help and they wear you out and you give up. Who has that kind of time to devote to discussing your account when you go around and around in a circle and they really cannot assist in any way? I have to work. So I asked for a supervisor, was told they would call me (made sure they have my phone number and not my parents number as they will get confused). I was told they would call the following day. It has been 2 weeks now, no call. This is ALWAYS how they do business with their subscribers, which they and my family has been for many, many years. They are not honest, they don't call, and they just try to wear you down so you give up and pay. I guess you just switch to Direct, then to Dish, then to Comcast and back every 2 years? Also Comcast, if you respond to this thread via email, I had to sign in for my parents and I have my own account so they won't respond, they do not even use their email. You would need to reach out here and I can respond with a DM with my information to contact.
Hello @user_281e8e, thank you for taking the time to reach out on social media. I understand your concern with the bill increase, and I'd like the opportunity to check into that for you. To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
Did you get help? Am in Comcast nightmare!! Filled out cancellation online spoke with outsourced rep about 2 weeks later to confirm. Xfinity continued to bill me for services that was ported out and not used for over 3 months. They see it and still have not corrected by 1st US rep to 9th outsourced rep that so spoke with in the last 4 hours. 9th rep finally placed ticket starting with ECM to collection to address billing issue. This is ridiculous that a billion dollar company would have such horrible customer service set up/experience. Very disappointing!
Refund my bank account the amount of $100 immediately. I have coverage and don’t have to pay for the technician’s visit as discussed with xfinity agent over the phone.
@user_c58a0c Good day! Thank you for reaching out to our Community Forums Team for assistance with your billing and pricing. I would be delighted to review over your account, and go over some more budget friendly options today. I know how important it is to keep your services within a certain budget every month. To begin, can you please send a Direct Message with your name and service address?
Click "Sign In" if necessary Click the "Direct Messaging" icon at the top of the page (looks like a text bubble) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I need help xfinity Mobile is tryng to continue to bill Me something I DONT OWE. CAN SOMEONE PLEASE contact me this is now escalated to collections I am furious I want to report XFINITY MOBILE
@user_2e8647 I would be happy to get a Mobile expert to contact you to get your billing concern addressed as quick as I can. I would recommend when reaching out here to create your own public post next time to get assistance quicker. When posting on other posts that don't relate to your concern, it can slow down us getting to you to assist.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Why do I have a reverse charge on my account if I have my bank account registered? And why I have a late fee?? I thought I was supposed to be automatic every month and apparently not. Now I have to pay $40 for not being late - late fee.
Hello, @user_kk3htm. I certainly understand the importance of making sure your payments are being drafted automatically. You can always check if your account is scheduled on autopay by following the steps here. If you would like, we can definitely check on our end as well and see what the issue is. Please send a DM with your full name and address to further assist.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I hate Xfinity!!!!!! I have been hit with increases every year. Trying to get in contact with customer service is like an act of god. Then finally you get to speak with someone and think it is resolved, they increase your bill and NOTHING is resolved. This is unacceptable but keeps happening. Now they have tripled my monthly bill and they say it’s going to be automatically taken from my account. Stop being so customer unfriendly and treat your customers with truth and correct billing. I’m fuming at this intentional abuse and now I have to either change companies or try to get an actual knowledgeable case on the phone.
Thank you for reaching out @user_8qj04u Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary - Click the "Direct Message" icon (upper right corner of this page) - Click the "New message" (pencil and paper) icon - Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list - Type your message in the text area near the bottom of the window - Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
•
111.5K Messages
2 years ago
The concern is not "Xfinity App" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
1
0
XfinityJamesC
Official Employee
•
2.2K Messages
2 years ago
Greetings, @user_7193b4! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your bill. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0
user_281e8e
1 Message
2 years ago
My parents are elderly and their bill went up. I am on their account to try and do business for them. I contacted Xfinity via phone, spent over an hour getting no place as the questions and answers are all surface and those chat people really cannot help you but the company does this to discourage you from actually talking to anyone that can help and they wear you out and you give up. Who has that kind of time to devote to discussing your account when you go around and around in a circle and they really cannot assist in any way? I have to work. So I asked for a supervisor, was told they would call me (made sure they have my phone number and not my parents number as they will get confused). I was told they would call the following day. It has been 2 weeks now, no call. This is ALWAYS how they do business with their subscribers, which they and my family has been for many, many years. They are not honest, they don't call, and they just try to wear you down so you give up and pay. I guess you just switch to Direct, then to Dish, then to Comcast and back every 2 years? Also Comcast, if you respond to this thread via email, I had to sign in for my parents and I have my own account so they won't respond, they do not even use their email. You would need to reach out here and I can respond with a DM with my information to contact.
2
0
crwill7272
Visitor
•
3 Messages
2 years ago
Did you get help? Am in Comcast nightmare!! Filled out cancellation online spoke with outsourced rep about 2 weeks later to confirm. Xfinity continued to bill me for services that was ported out and not used for over 3 months. They see it and still have not corrected by 1st US rep to 9th outsourced rep that so spoke with in the last 4 hours. 9th rep finally placed ticket starting with ECM to collection to address billing issue. This is ridiculous that a billion dollar company would have such horrible customer service set up/experience. Very disappointing!
0
user_2c33d9
4 Messages
2 years ago
Refund my bank account the amount of $100 immediately. I have coverage and don’t have to pay for the technician’s visit as discussed with xfinity agent over the phone.
0
0
user_c58a0c
1 Message
2 years ago
Need to lower my bill
1
0
user_2e8647
7 Messages
2 years ago
I need help xfinity Mobile is tryng to continue to bill Me something I DONT OWE. CAN SOMEONE PLEASE contact me this is now escalated to collections I am furious I want to report XFINITY MOBILE
0
0
user_2e8647
7 Messages
2 years ago
Can you assist me on xfinity Mobile bill. It's not my bill
1
0
user_kk3htm
1 Message
2 years ago
Why do I have a reverse charge on my account if I have my bank account registered? And why I have a late fee?? I thought I was supposed to be automatic every month and apparently not. Now I have to pay $40 for not being late - late fee.
1
0
user_8qj04u
6 Messages
2 years ago
I hate Xfinity!!!!!! I have been hit with increases every year. Trying to get in contact with customer service is like an act of god. Then finally you get to speak with someone and think it is resolved, they increase your bill and NOTHING is resolved. This is unacceptable but keeps happening. Now they have tripled my monthly bill and they say it’s going to be automatically taken from my account. Stop being so customer unfriendly and treat your customers with truth and correct billing. I’m fuming at this intentional abuse and now I have to either change companies or try to get an actual knowledgeable case on the phone.
1
0