4 Messages
Billing
I live with some roommates, and we split the Xfinity bill evenly. When our current lease ends, I will be moving out but some of them will continue living together and they will continue to use the same Xfinity account/equipment. Our current lease ends on August 22nd, which is the same day our Xfinity bill is due. I want to pay for my share of the bill through August, since I’ll be living there for most of it. Is the bill that is due on August 22nd payment for the Xfinity services we already received prior to August 22nd, or is it payment for Xfinity services to be rendered August 22rd-September 21st?
XfinityDilary
Official Employee
•
2.2K Messages
2 years ago
Thanks for posting on our community forums. That's a great question, @user_a33489. Typically, we do charge a month in advance. I'd be happy to double-check the account and make sure we provide you with the correct billing cycle dates. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityDilary
Official Employee
•
2.2K Messages
2 years ago
I'm sorry. I did not get the Direct message, @user_a33489. Did you log in first? Would you mind trying once more? Thank you.
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