Visitor
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1 Message
Billing
Why has my monthly Internet fee jumped from $80-$100 without any notification? I find this disturbing.
Visitor
•
1 Message
Why has my monthly Internet fee jumped from $80-$100 without any notification? I find this disturbing.
CCZachary1
Problem Solver
•
672 Messages
4 years ago
@professor91 Thank you for reaching out to the Xfinity forum team concerning your bill. I would like to take a look at your account and see why it increased. If a promotion ended recently we would have notified you on your billing statement a few months ahead of time.
Could you please send our team a private message with your full name and full address?
To send a Private message to Xfinity Support from any Forum page:
Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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