U

Visitor

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1 Message

Wed, Apr 14, 2021 2:04 AM

Billing

I paid my bill on the first on the fourth you took an auto payment I called same day talked with someone they said it had not posted I would have my money back in a couple days. I still don't mm y electric is going to be shut off. You took 400 from me I'm on ssi I only get 700 a month you took over half 

Responses

ComcastRayana

Official Employee

 • 

176 Messages

1 m ago

Hello, @user_fceee3. Thank you for reaching out about the 2 payments. I know that can be very stressful to go through and I am glad to help. Please send us a private message with your first and last name. To send our team a private message, make sure you are signed into the forums then click the chat icon at the top right of the screen (it looks like a notepad). Type or choose the handle "Xfinity Support".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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