On 3/27 I had the cable turned off. My bill was paid in full. I am going with an internet only plan, my new plan should be $115 a month. My new bill arrived and I am still being charged for the cable service that was turned off as well as an extra modem. I was lucky enough to actually speak to several people who assured me that they would correct the bill, however it has still not been corrected. How long does this process take? I have been a loyal customer for 20+ years. Is it time for me to make the switch to another company? What does a person have to do to get the issue fixed, it should not be this complicated!