U

Visitor

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3 Messages

Mon, Apr 12, 2021 1:31 PM

billing

On 3/27 I had the cable turned off. My bill was paid in full. I am going with an internet only plan, my new plan should be $115 a month. My new bill arrived and I am still being charged for the cable service that was turned off as well as an extra modem. I was lucky enough to actually speak to several people who assured me that they would correct the bill, however it has still not been corrected. How long does this process take? I have been a loyal customer for 20+ years. Is it time for me to make the switch to another company? What does a person have to do to get the issue fixed, it should not be this complicated!

Responses

ComcastStarr

Official Employee

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138 Messages

1 m ago

Hi, @. It sounds like that the changes were made after the bill printed, and if the new bill has not printed yet, you wouldn't see any changes on your end. For what you can see it will only update on the standard bill print date rather than after you make changes. I'd love the opportunity to look further into your account to verify. We'd certainly hate to lose a loyal customer such as yourself. I know this past year especially every bit really counts budget wise. So we will definitely get this figured out for you. Please send me a private message by going to the top right hand corner, selecting the chat icon (make sure you're logged in) and select Xfinity Support and we can continue there. Just make sure to include your name and address, please! 

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Visitor

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3 Messages

1 m ago

Trying to message you, but it keeps saying your not found when I type in your name

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