Regular Visitor
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4 Messages
Billing
What is going on every time I call in they tell me it is the mail from the post office. Last month I mail my payment on 12/10 they said it was late I called said I mailed my payment they told me they weren't getting there mail from the post office .I mailed a double payment on 1/2 with a postal tracer on 1/7 the first check cleared.Now they are saying my payment is late again and again they are saying it is the post office but acording to the tracer I put on my payment it was delivered on 1/8 and none of my other bills have bin late.I think this is all a scam to add a $10.00 dollar late fee.If this start to efect my credit report there will be conciquences
Responses
ComcastAmira
Official Employee
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2.3K Messages
5 m ago
Hello @RANDY2356, thanks for reaching out to our Digital Care Team on our Forums page. We appreciate you being a customer with us and I can certainly understand your frustrations around this if you're sending your payments in on time, but still receiving a late fee. We definitely want to get to the bottom of this and my team can absolutely assist you.
To pull up your account and further assist, can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".
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RANDY2356
Regular Visitor
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4 Messages
5 m ago
Hello
Thank You for responding I have bin a costomer at the same address for over 20 year and have neaver had a problem.I undersand the this pandemic has turned everything on it head but every time I call costermer service says it is the post office but not one of my other bills have bin late .And the last bill i mailed in on 1/2 with a tracer from the post office on it they said you reaced it on 1/8 and on 1/20 was told my payment was late again.I did get every thing straited out on my last call don't know what is going to happen with the next bill thought.I would aprishiate you looking in to this.
Thank You
Randy Javens
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ComcastGabe
Official Employee
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207 Messages
5 m ago
Thank you for providing these details and for your patience, Randy. You are so awesome for your business and loyalty! I would like to monitor this for you so you do not have to worry moving forward! To look further into this, would you mind clicking on my handle “ComcastGabe” and sending us a private message with your full address?
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RANDY2356
Regular Visitor
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4 Messages
5 m ago
my address is 2356 Sheffield Road Aliquippa Pa 15001
sencerly
Randy Javens
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ComcastTambrey
Official Employee
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2.7K Messages
4 m ago
Hello, Randy! I appreciate you taking the time to reach out to us here on the forums and provide additional information via PM.
I know times are tough enough as is and we definitely don't want you having to pay any excess fees if we can help it.
I've checked over your account and you are currently all up to date and have a -$26.70 balance that will be credited towards your next billing cycle.
Your bill prints on the 22ed of each month and as long as we receive the payment before the 22ed of the next month, you won't experience any late fees. That being said, we recommend using the My Account app or logging into my.xfinity.com regularly to see your due amount on those print days. We do also have alternative ways of making a payment if sending your payments via mail is too lengthy of a process. You can review those options here: https://www.xfinity.com/support/articles/pay-your-bill-echat
Please let me know if this helps, or if you have further questions/concerns we can help you with. 🙂
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