Hertel319's profile

New Poster

 • 

1 Message

Sat, Jan 23, 2021 9:00 AM

billing

Why am I being charged for Internet/Voice Equipment Rental?

Responses

BruceW

Gold Problem Solver

 • 

22.2K Messages

3 m ago


@Hertel319 wrote: Why am I being charged for Internet/Voice Equipment Rental?

That description usually refers to the rental fee for a Comcast modem, eMTA, or combo modem/router/eMTA gateway device.

 

Official Employee

 • 

325 Messages

2 m ago

@Hertel319, thanks for taking the time to reach out to us regarding your rental fees. I am very sorry for the delay in our response and I truly appreciate your time and patience. I know how frustrating any billing concern can be and I know that we are all trying to keep our costs low with everything going on around us currently. I would love to look further into the fees. Can you please reach out through private message (find out how to do so with this link https://comca.st/3oOSK9K) with your first and last name, name on the account if different and service address? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here