Regular Visitor
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2 Messages
Billing
My contract terms have expired and my promotions have rolled off. Is there anything I can do to see if there are other promotions? I guess I can switch providers to take advantage of the promotions but my preference is to stay with comcast. ANy help would be appreciated.
Responses
jav6joev
Bronze Problem Solver
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2.1K Messages
6 m ago
If offers are not visible online, you'll have to call or chat to have an agent call you. They have access to plans/offers that are not visible to customers online.
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patelmarino
Regular Visitor
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2 Messages
6 m ago
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ComcastMichael
Official Employee
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2.9K Messages
6 m ago
Greetings, @patelmarino! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! We know it can be frustrating when the bill is on the rise. I would like to have a look into the account and see if there is anything we can do for you. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
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jav6joev
Bronze Problem Solver
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2.1K Messages
6 m ago
@ComcastRob not sure why you want my info, I wasn't the poster with an issue. I only offered suggestions.
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ComcastRob
Official Employee
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276 Messages
6 m ago
@jav6joev
Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.
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