1234oliphant's profile

Wed, Dec 16, 2020 2:00 PM


Are you sending paper bill?



Bronze Problem Solver


2.1K Messages

6 m ago

@1234oliphant wrote:

Are you sending paper bill?

Depends on whether you have 'paperless billing' set up on your account.  Log into your MyXfinity account and check settings.

Official Employee


6.7K Messages

6 m ago

Hi 1234oliphant. Thank you for creating a post on our Forum. We continue to enhance the billing experience to make it easier for customers to access and stay informed about billing information through digital options like My Account


We're moving our existing customers to Paperless Billing, which provides a more standardized experience to our customers and supports our efforts to provide customers a better, digital billing experience. 


Affected customers will begin receiving Paperless Billing starting Feb. 10-15, 2021. Customers don’t have to do anything to enroll. We will automatically change this setting on their account. After Feb. 15, customers can turn off Paperless Billing in My Account if they’d like to receive paper bills again.


To learn more about this please review this link: https://comca.st/3plTgga

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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