Visitor
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2 Messages
Billing Update Inquiry
Hello,
I switched my internet plan to the community bulk package starting April 1.
I received an email showing a charge of $28.33 for last month, but the website and mobile app still show a balance of $50.00.
Could you please let me know when the billing information will be updated?
Thank you.
XfinityRay
Official Employee
•
3.8K Messages
21 hours ago
Hi there, @user_26b16o! We are glad to help further with the bill amounts. You can view your statements in the Xfinity app or on our website. If you download the statement, that version shows the most details. At the top of each page it shows the date the bill generated, and the billing dates for your services.
If we generate your statement before you make changes you will not see the billing corrections until the following statement. For example, your statement generates on the 3/17 and you make changes on 4/1. That would then show on the 4/17 statement. It sounds like you are getting $21.67 in credits on your next bill.
Please send us a Direct Message with your full name and your full address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
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