Hey there, @user_67ef1b! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about your attempts to reach out regarding billing concerns. We can certainly help, can you share with us a few details of what is going on?
So have had the same amount withdrawn twice. Need to have one of the withdrawals returned to the account. Can you help me with this issue? Or refer me to someone who can.
Thank you so much for sharing those details with us, @user_67ef1b! I would be more than happy to investigate the account fully regarding the payments. Can you please send us a DM to get started?
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XfinityAdrienne
Official Employee
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2.1K Messages
6 hours ago
Hey there, @user_67ef1b! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about your attempts to reach out regarding billing concerns. We can certainly help, can you share with us a few details of what is going on?
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user_67ef1b
Visitor
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3 Messages
6 hours ago
Had set up a payment for Aug 1st and the amount was drawn out of the account on July 30th and then the exact same amount was drawn on July 31st.
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