7 Messages
Billing supervisor
This is ridiculous I been trying get a hold of a supervisor for my billing issue my service was recently suspended, when I made my last payment a new payment was suppose to be set up yet you set it in the wrong day and my account is now suspended. I have no option for extension or even trying to get a phone call through!! This is ridiculous. I need someone to get back to asap.
XfinityKei
Official Employee
•
1.6K Messages
2 years ago
Hi @user_b1df8b, Thanks for reaching out to our community for help with your billing and account concerns. You've reached the right team for help! I am happy to work with you to provide a resolution for you. Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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