Billing still incorrect after speaking with an agent

Last month, I signed up for gigabit internet on a 3 year term contract, which was advertised at $60 per month. When I got the first bill, I was charged $105 because the term rate discount wasn't applied to my account. I called customer service on 7/31, and spoke to an agent named Evelyn, who told me that she corrected the issue. The autopay was taken out this morning at the incorrect $105 amount, and the app tells me that next month's anticipated bill is still $105.

Responses

XfinityBenjaminM

Official Employee

•

1.6K Messages

4 months ago

niknight Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to take a look at your account and see what is going on. We'll need you to send us a Direct Message with your full name and address. Here are instructions on how to send us a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Billing

niknight

Billing still incorrect after speaking with an agent

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