Visitor
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2 Messages
Billing Statements from Previous Address
I moved 6 months ago and kept the same Xfinity account, but I can't view billing statements from my previous address. I'm hoping to get statements from January through May of 2022, since my job recently decided it would reimburse for wifi during mandatory work from home. Is there any way I can get those statements?
CCXavier
Official Employee
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695 Messages
2 years ago
Hello, thank you for reaching out to us. You should be able to view up to 12-months worth of billing history in your My Account App. Once you login click on "View bill details & history". Let us know if this helps.
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CCXavier
Official Employee
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695 Messages
2 years ago
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_58ab58
Visitor
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1 Message
2 years ago
I am having the same issue; I want to make sure my bill is paid in full for my previous address, but can't access it. Billing history only shows my new address, for the last 2 months. What is the "peer to peer icon" and where do I find it?
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