Hello Kareless_Kupo thanks so much for taking the time to reach out with these account management questions! Are we trying to add this name on, so it can be used for identity verification? (that is, you want both names printed on the statement) In these cases, it can take up to 2 billing periods for this to reflect properly.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime. Or use our Direct Messaging link once signed in.
Thanks for working with us to get your roommate added to the billing statement, @Kareless_Kupo! That will update within 1-2 billing cycles. You can see the update on the statements found in the Xfinity app or on our website. The downloadable or PDF version of the statements will have the details on there, https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill. We appreciate you that you are part of our community here and are always glad to help out! Enjoy the rest of the year!
Accepted Solution
XfinityAlfonso
Official Employee
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2.2K Messages
24 hours ago
Hello Kareless_Kupo thanks so much for taking the time to reach out with these account management questions! Are we trying to add this name on, so it can be used for identity verification? (that is, you want both names printed on the statement) In these cases, it can take up to 2 billing periods for this to reflect properly.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime. Or use our Direct Messaging link once signed in.
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XfinityRay
Official Employee
•
3.5K Messages
22 hours ago
Thanks for working with us to get your roommate added to the billing statement, @Kareless_Kupo! That will update within 1-2 billing cycles. You can see the update on the statements found in the Xfinity app or on our website. The downloadable or PDF version of the statements will have the details on there, https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill. We appreciate you that you are part of our community here and are always glad to help out! Enjoy the rest of the year!
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