Visitor
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2 Messages
Billing Statement issues with errors
My latest billing statement, released on July 3rd, has wrong names: one persons name is written twice, another is once but with their last name cut off, and the other person does not appear.
I had confirmed 4 times with xfinity before the statement was released that the statement document would appear correctly, with the three names and last names. Xfinity stores directs me to xfinity customer number, and viceversa. An agent told me they can fix it and will send it via email, and others have told me they cant.
I need this fixed as its an important and urgent document that I will need to show soon.
XfinityAbby
Official Employee
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318 Messages
20 hours ago
Hello @user_xz64qj. Thank you for reaching out on our Community Forum. I would be happy to look into this for you. But when it does come to your Xfinity statement we only have the ability to add two names. A responsible party and the account holder. We do not have the ability to add three names to that statement.
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