Visitor
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1 Message
Billing statement displays incorrect name – unresolved after multiple support calls
Hello,
The name on my account is correct; however, my billing statement consistently displays an incorrect name. I have contacted phone support on multiple occasions to request a correction, but the issue has not been resolved.
Could you advise on the best channel or escalation path to have the billing name corrected? I'm happy to provide my account details or any supporting documentation through a secure means.
Thank you for your assistance.
XfinityJohnG
Official Employee
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3.3K Messages
11 hours ago
Thank you for reaching out here about that issue with the name on the account. I am sorry to hear that you were not able to resolve that with the customer service agents, and I will be happy to look into that from here. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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