Billing start date vs Service start date

Can you let me know why my billing period start date is three days earlier than my service start date??

I started service with Xfinity Mobile on 8/31, but my Current Billing Cycle started on 8/27. 4 days before I walked into your store??

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XfinityMarcos

Official Employee

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2.4K Messages

4 years ago

Hello, @user_f62788, thank you for reaching out to our forum for insight on that billing cycle concern. I would've done the same thing as you because I certainly wouldn't want to pay for something I couldn't use. Plus, that type of issue certainly doesn't help build trust. Your billing cycle isn't the same as the actual service dates that you're billed for. Since we bill in advance and our billing cycle dates are randomly assigned, this could explain why you're seeing that on your end. However, your billing start date will match your initial connect date. Does that help shed some light on your concerns?

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user_f62788

Visitor

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2 Messages

@XfinityMarcos Thanks for the reply. I guess it makes some sense, but not 100%. The mobile app shows my "Current Billing Cycle" as AUG 28- SEP 27. To add more confusion, it says that my Auto Pay will occur on OCT 18.

I tried to go into one of the stores to see if they could assist, and they suggested I Text to Xfiniti customer service, and they would call me back. They did call back, but there was a 40 minute wait.

I'm not sure if I should be worried about this or not.

4 years ago

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CCSelena

Problem Solver

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892 Messages

We can help clear this up for you if you have any further questions by having you meet us in a direct message.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

We look forward to hearing from you.

I no longer work for Comcast.

4 years ago

0

Again

Expert

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32.3K Messages

@user_f62788 Regarding auto-pay, it doesn't kick in immediately when you sign up for it. It starts on your third bill or 45 days.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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4 years ago

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Billing

user_f62788

Billing start date vs Service start date

XfinityMarcos

user_f62788

CCSelena

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