Billing service issues...

I called in November to straighten out my bill. Was supposed to be on plan $50 month instead kept being billed at old rate. Need bill to reflect new rate and not due over $200. Agent was more focused on selling me a new phone and switching service.

Responses

Oldest First

Selected Oldest First

EG

Expert

•

115K Messages

11 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityJustinC

Official Employee

•

1.9K Messages

9 hours ago

Hello, @user_npriox thank you for reaching out over Xfinity Forums. I'd like to investigate the promotion rate concern further, I know if I was in your shoes and hadn't noticed a change in pricing I'd be reaching out as well. I had a couple of questions that will be helpful:

- When you had called in to look at the new promotion pricing did you do an order approval where you accepted the change, these are sent either by text or email?
- If you did complete the order approval process, did you receive an additional or recap email confirming the changes?

2

0

U

user_npriox

Visitor

•

2 Messages

Justin,

Thanks for getting in touch. Not that I recall. I had called in to straighten out bill and Mark as I recall said he'd switch my account to the $50 after payment was received. I thought everything was fine until I got the latest bill.

Like

Reply

6 hours ago

0

XfinityAbby

Official Employee

•

479 Messages

Thank you for confirming that information. I would love to review the account.

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

6 hours ago

0

Billing

user_npriox

Billing service issues...

EG

XfinityJustinC

user_npriox

XfinityAbby

New to the Community?