Visitor
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2 Messages
billing review
I'm trying to navigate the plan builder and can't seem to remove my current services to browse transitioning to just online. Can you help me determine both how to do that online if possible, and if not provide information on what I need to do to make that change as well as potential plan costs?
XfinityAmira
Official Employee
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5K Messages
13 days ago
Hi user_l4jl02! Thanks for joining our Xfinity forum. We value you as a customer, and please know that my team is always here to support you with your service needs. In order to downgrade to Internet-only service, we would need to further assist you via Direct Message.
I see you have already sent us a Direct Message. Please note that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you via the direct message you sent.
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XfinityThomasD
Official Employee
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2K Messages
13 days ago
Thanks again for working with my team to help find a better option for your services. Feel free to create a new post if anything comes to mind in the future. Our team and community are here to help however we can.
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