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user_15etzp
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Tuesday, July 21st, 2026 9:27 PM

Billing Review Request - Account [Edited]

[Edited: "Personal Information"]
Attachments4:24 PM (2 minutes ago)
to support, me
Hello,
Hope you are doing well.
My name is [Edited: "Personal Information"], my Xfinity account number is [Edited: "Personal Information"].
I had a wifi account with Xfinity from August 20, 2020 until July 02, 2026. I called Xfinity customer service on July 02, 2026 to request disconnection. It was disconnected successfully and I was not on any plan or any contract.
I need your help to revise my last billing. For the billing date 05.15.2026, I paid $69.35 for services from 05.20.2026-06.19.2026. For the billing date 06.15.2026, I paid $69.35 for services from 06.20.2026-07.19.2026, which means I even paid for the billing after my disconnection date 07.02.2026. However, on the billing date 07.02.2026, I was charged $29.09 which does not make sense because I requested a disconnection on 07.2026 which is within 06.20.2026-07.19.2026, and I already paid for it. I should not be charged $29.09.
 
Please review and let me know.
 
Thank you,

Question

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Updated 

15 hours ago

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XfinityAdrienne

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2.1K Messages

15 hours ago

Hey there, @user_15etzp! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand the need to ensure the billing is correct as expected when closing the account. I would be more than happy to dive into the account specific details wtih you, and ensure everything is resolved. Can you please send us a DM to get started?

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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