New Poster
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1 Message
Billing- returned a box & now contract this year is even higher????
We’ve had the triple play for over 16 years, with 15 issues/year. All the time & energy wasted calling, appointments & things never work.
As opposed to rewarding loyalty, Every year we have to fight about the annual contract ending & we will pay even more. It’s ridiculous! My house is wired for Fios & we have all smart TVs if I don’t receive the same rate (which is exorbitant) we are canceling. Tired of chatting & never getting customer service.
As opposed to rewarding loyalty, Every year we have to fight about the annual contract ending & we will pay even more. It’s ridiculous! My house is wired for Fios & we have all smart TVs if I don’t receive the same rate (which is exorbitant) we are canceling. Tired of chatting & never getting customer service.
Responses
scharnisaurus
New Poster
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3 Messages
6 m ago
I feel you. I'm so tired of the HORRIBLE customer service they have. I had at&t and i loved how their customer service was and i came over to xfinity and it's HORRIBLE. They act like they don't value your business at all.
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ComcastMorgan
Official Employee
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2.5K Messages
6 m ago
Hi, sarahpet and scharnisaurus. We're sorry to hear about both of your experiences, we definitely value each of you as customers and we want to help. If you could each send me a PM with your first and last name, we can go from there.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Thanks!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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