Hi, @user_j4vs1x! Thank you for creating a post to get started. Our team is always happy to help address any questions and concerns, whether regarding an account, billing, equipment, service(s), or something else. To clarify, are you being billed for equipment and/or service that you do not have or subscribe to? I highly recommend reviewing the full copy of your latest statement, and here's how:
EG
Expert
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116.3K Messages
3 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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2.4K Messages
3 hours ago
Hi, @user_j4vs1x! Thank you for creating a post to get started. Our team is always happy to help address any questions and concerns, whether regarding an account, billing, equipment, service(s), or something else. To clarify, are you being billed for equipment and/or service that you do not have or subscribe to? I highly recommend reviewing the full copy of your latest statement, and here's how:
1. Log in to My Account
2. Select the purple Account icon in the upper right corner
3. Select "Billing"
4. Select "Bill details"
5. Select "Statement history"
6. Click on "Statement PDF" under your current statement
7. Or click on any of the previous statements listed to view the full document(s)
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