Visitor
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1 Message
Billing related question
Hi. I have reached out to one of the customer support agents before, on March 25th. His name was Abhinandan. I wanted to reduce my bill. That agent made changes to my account but the changes were supposed to be available for me on my account after 7 days or 1 week. I checked the account and there were no changes related to bill reduction. Instead of the $167.55 that I have been paying, it was supposed to be $141.75 which I did not see. I am seeking a refund from you guys.
XfinityBenny
Official Employee
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1.4K Messages
12 hours ago
@user_uj0sd0 Thanks for adding a post to the community. Once a plan is changed, you should get an email within 72 hours of approving the order through text or email. The app or online statements don't update until the next billing cycle, when the new statement is generated. If the payment was scheduled shortly after the change instead of well in advance, it may not update to the new balance. The difference is always applied to the next billing cycle. We can check the account to make sure that happened, or add any new promotion we have available. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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