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user_uj0sd0
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3 Messages

Tuesday, August 18th, 2026 10:25 PM

Billing related issue

Hi,

I have reached out to customer service with Xfinity to get my bill adjusted. The thing is that I have been offered as a loyalty gesture some two digit dollar amount by another Xfinity customer service agent who offered me this loyalty gesture while I was getting help with another issue. He said he made the change (the prorated adjustment) to my account but so far I do not see any changes. Please let me know if you need further information. 
Thanks

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23 minutes ago

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XfinityMarcus

Official Employee

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2.3K Messages

45 minutes ago

@user_uj0sd0 thank you for using the Xfinity Community Forums page today. I understand that you have a billing concern you would like to address. About how long ago did you speak to someone and get that adjustment applied? I ask, because if it was applied earlier today it can take 1-2 days to appear on your end.

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user_uj0sd0

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3 Messages

On August 12, last week on Wednesday. 

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42 minutes ago

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XfinityMarcus

Official Employee

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2.3K Messages

In that case, it should certainly be reflected by now. Let's see what is listed on your account on our end. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

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  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.
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23 minutes ago

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