Billing regarding 12 Month Installment Plan

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

@Duhaymeon thank you for reaching out via our Xfinity Forums. I would be happy to review your billing with you and see why the full balance is currently being required in order to reconnect your services. To get started, please send our team a direct message with your full name and full address.

To send a "Direct Message" message:

• Click "Sign In" if necessary
• Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

WHY I AM GETTING CHARGED FOR INSTALLMENT PAYMNET MONTHLY WHEN I AM NOT SIGNUP FOR IT?